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Reputation Management Remediation with Online Reviews

Reputation management refers to the influencing and controlling of an individual’s or group’s reputation. Originally a public relations term, the growth of the internet and social media, along with reputation management companies, have made search results a core part of an individual’s or group’s reputation. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search website results.

IDTek-Reputation-ManagementWith extensive developments in this field of public relations, in-sync with the growth of the internet and social media, along with the advent of reputation management companies, the overall out-look of search results has become an integral part of what defines “reputation” and subsequent to all these developments, reputation management now exists under two spheres: online and off-line reputation management.

Online reputation management focuses on the management of product and service search results within the digital space. A variety of electronic markets and online communities like e-Bay, Amazon and Alibaba have ORM systems built in, and using effective control nodes these can minimize the threat and protect systems from possible misuses and abuses by malicious nodes in decentralized overlay networks.

Whereas, off-line reputation management refers to the process of managing public perception of a said entity out-side the digital sphere using select clearly defined controls and measures towards a desired result ideally representing what stake-holders think and feel about that entity. Wherein, the most popular controls for off-line reputation management include social responsibility, media visibility, press releases in print media and sponsorship among related tools.

We offer Reputation Management with these Features

Live updating testimonial feeds for your website and Facebook business page. Fully configurable to match your site’s appearance.

350+ Integrations

Connect bi-directionally with CRM systems, social media sites, help desk ticking systems, and email marketing systems.

Social Media Integration

Automatically route your positive reviews with Facebook, Twitter, Google+, LinkedIn, Hootsuite and more.

500+ Review Sites

Monitor and promote your reviews on almost any review site. We cover the most review sites in the business.

Customization

Customize everything from review collection forms, response pages, response emails and the dashboard to meet your specific needs.

Dedicated Support

Live, top notch support experts are ready to make your efforts a success. We help discover the optimal customizations that are perfect for your business.

SEO Ready

Our testimonial feeds are prebuilt with rich snippets to index well in Google and render your awesome stars in the Google search results.

Coupons & Surveys

Achieve higher results with couponing and custom survey questions with our automated reputation campaigns.

Email Reports

Automated email reports and alerts provide you with the information you need at the right time. Custom access levels gives your team the right visibility.

Reputation Management Faqs

Your online business reputation represents your brand. Brand management is dependent on successful reputation management. Reputation Management is the key to successful “Transparent Marketing” – the next generation of marketing – where customers find you instead of you finding the customers.

90% of consumers say buying decisions are influenced by online reviews

88% trust online reviews as much as personal referrals

80% of consumers would try a business that had a rating of 4 stars or more

83% of business owners, executives or marketing leaders correlate revenue growth with just a one-point star rating improvement

78% of business leaders correlate a decrease in business with just a one-point star

14% of consumers would try a business that have a rating of 3 stars

9% increase in revenue correlated with just one-star rating improvement

49% increase in seats sold with only a half-star improvement

66% of consumers find a local business from the Internet